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Adding content

Content is the life blood of Copilot. Its the information which brings its to life. Think back to when you read Harry Potter for the first time. Copilot reads your source content with the same enchanted glee.

Adding external / public sources​

The most popular training material for Copilot comes in the form of user-facing content, like a help center or public knowledge base.

Command AI can utilize any third party site or any uploaded file as content. This content can be used as training material, and Copilot can also cite specific articles to back up its responses. Users will then be able to view those articles in HelpHub (Robin to Copilot's batman) without leaving your site.

To add content, navigate to the Content --> Sources section of the Dashboard. From here, you can choose the site you want to sync with Command AI.

Adding internal / private sources​

Private sources work just as well as public. The only difference is you'll need to mark these integrations as "training only". This will prevent Copilot from directly quoting the sources or citing them in its answers. This allows you to use content that is written for an internal audience (like CX enablement content).

To add content, navigate to the Content --> Sources section of the Dashboard. From here, you can choose the site you want to sync with Command AI. Once sync, toggle on the "Training only" toggle.