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Pylon integration

Configuring the Pylon chat handoff integration in Copilot​

  1. From Copilot settings, expand the "Interactions" section.

  2. For the CTA, use “Open chat” → Pylon.

    Pylon open chat CTA

  3. When Copilot can’t find an answer to your user’s query, they’ll have the option to use your fallback CTA.

    Copilot fallback CTA

Configuring the Pylon chat handoff integration in HelpHub​

  1. From HelpHub settings, expand the “Additional Resources” section

  2. Add your Support CTA (e.g., “Chat with support”) and set up the button click to “Open Chat” → Pylon.

    Pylon support CTA

  3. Your HelpHub will display your support CTA at the bottom.

    HelpHub support CTA

FAQs​

Does Copilot replace Pylon?​

No! There are components to Pylon (e.g., human chat) that Copilot cannot replace. Copilot will do its best to respond to the user’s query. When necessary, Copilot can “hand off” the chat to a teammate in Pylon.