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Knowledge base integrations overview

Command AI integrates with the most popular knowledge bases to allow you to pull content you author into Command AI.

What is the purpose of these integrations?​

Knowledge bases host content that could enrich various experiences in Command AI. The most common examples of this are training Copilot on content (e.g. using articles from a help center) and making articles available in HelpHub.

What can I do if I use a knowledge base you don’t integrate with?​

Command AI can scrape any public website for content. If you are hosting your knowledge base or help center using a tool we don’t integrate with, you can still pull publicly available content hosted in that tool by creating a source.

  1. Go to Content, then “Add Source”.

    Add generic source

  2. Select “Add a website”, then click “Next”.

    Website option

  3. Enter your site URL, and optionally sync only the specified URL or filter it by path (e.g., only URLs that contain /docs).

    Site URL options

  4. Adjust the settings as desired.

    1. Sync frequency: The frequency of syncs. Note: automatic syncs are only available on Growth and Enterprise tiers.
      1. Manual — synced manually
      2. Weekly — automatically synced weekly
    2. Default visibility: If set to "Live", your articles will immediately be searchable in Spotlight. Source settings

  5. Click “Connect”. Once imported, you can access your content and modify as needed!

    Sources post-import