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Slack integration

Receive real-time user feedback with our Slack integration​

We have big plans for our slack integration, but today it serves a relatively humble person — alerting you whenever a user submits a survey response. We use this ourselves at Command AI. It’s a great way to

  • Keep a pulse on what users are submitting (and easily broadcast that pulse to anyone in the Slack channel where results are sent).
  • Quickly act on high-signal results. For example, if a user submits a complaint or a low NPS score, someone from your team can reach out to them immediately to begin the healing process.

Setting up the Slack integration​

  1. Go to Integrations, and click “Connect” on the Slack integration card. Connect Slack integration
  2. Select a Slack channel and click “Allow”. Allow Command AI access to Slack
  3. New survey responses will start to appear in the specified Slack channel.