Skip to main content

Videos

Videos are fun. Everyone loves a great video. When wielded appropriately, videos can be part of a user assistance strategy to wow your users.

You can view your videos at Dashboard -> Content -> Videos.

Where videos can be used in Command AI​

Videos loaded into Command AI can be used in a variety of places.

  1. In HelpHub recommendation sets. For example, to show page-specific explainer videos.
  2. Embedded in nudges. A great way to spice up a nudge is to include a relevant video.
  3. As a step in a Checklist. A video is a great way to break up a list. Especially if the list is long and includes a lot of tasks the user must complete.

Adding a video to Command AI​

To add a video to Command AI, head to Dashboard -> Content -> Videos, then click Add video in the top right.

From here you can upload a supported link or upload a video directly. You can also edit its title and add a custom thumbnail (Command AI will create one by default if you don't set one manually). We currently support videos hosted on:

  • YouTube
  • Loom
  • Vimeo
  • Vidyard
  • Wistia. For Wistia, note that you need to use the <iframe> embed option and then you'd want to style the video/nudge appropriately.

FAQ​

Is it possible to have videos autoplay?​

Yup! Some video players support autoplay, and you'll just need to check with the video host for how to enable autoplay. For example, for Youtube videos, you can copy the embed code, paste it into the video URL field in Command AI, and add a URL parameter at the end of the src field to enable autoplay with ?autoplay=1.