gainSight

Insided hosts content that could enrich various experiences in Command AI. The most common examples of this are training Copilot on content (e.g. using articles from a help center) and making articles available in HelpHub.

Often, CMS’s will house internal documentation, whereas knowledge bases will house external-facing documentation. In situations like this, you can enable the “training only” setting when creating your CMS integration. This will allow Copilot to use the content in your CMS for training, but it will never reveal direct quotes from the content to end users.

Note that if this setting is turned on, then no content from the source can be used for any purpose other than training Copilot.